Shipping Policy
Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.
It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.
We offer our customers Free Tracked Shipping.
Shipping Times
- United States (standard shipping) - 3-7 business days after shipment.
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Delays
While we aim to meet estimated delivery timelines shown on our product pages, delays may occasionally occur. Nordicalm is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal or by emailing contact@nordicalm.com.
Shipment Confirmation & Order tracking
- A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.
- My tracking says "No information available at the moment". For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.
Cancellations and Changes
- Address changes and cancellations may not be available due to our quick turn around time.
- Please email us at contact@nordicalm.com and provide your order number, first and last name on the order, or email you provided us when you purchased.
- Should your parcel be returned to sender you will be responsible for additional shipping costs.
- If your order fails to deliver or is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund. If an error was made on the address you used, please contact us immediately. We cannot guarantee that we will be able to change your address, but the quicker you contact us, the more likely we will be able to make that change.
Damages
- If you receive a damaged or defective product, please take a picture and email us the picture at contact@nordicalm.com immediately. We will arrange for a replacement or full refund at no additional cost to you.